Conveyancing — it started with a conversation
It did not start with a business plan. It started with a client.
We had supported her through a workplace injury claim — properly, from start to finish, the way we believe every client deserves to be handled. During one of our conversations she mentioned, almost in passing, that she really wished we did conveyancing. She was in the middle of a property purchase and her solicitors were making it miserable. Weeks without a single update. Calls that went unreturned. Not once did anyone reach out to tell her where things stood. She said she felt like she was chasing in the dark — and that she wished she was dealing with people who actually cared about keeping her informed.
It stayed with us. So the team talked about it — properly. Was this a one-off? We started paying attention. We looked at what clients across the UK were actually saying about conveyancing firms — reviews, forums, first-hand accounts. And it was not a one-off at all. Slow transactions and poor communication were not isolated complaints. They were the norm. Firm after firm, the same two frustrations: people feeling like they were being kept in the dark, and people feeling like they were just another case on an already-too-long list.
We are not going to fix every conveyancing firm in the country. But we can make sure that anyone who comes to us does not feel that way. We built our conveyancing service specifically around those two failures — speed and communication — because we had seen first-hand how much it matters. These are real people going through the biggest financial transaction of their lives. The least they deserve is a solicitor who picks up the phone and tells them what is happening.
We are all human. That should never get lost in the process.