Complaint Policy
Complaint Policy
We are dedicated to delivering exceptional legal services to every client. If at any point our service does not meet your expectations, we encourage you to bring it to our attention. Your feedback is invaluable in helping us enhance the quality of our work and continually improve the standards of service we provide to you.
We are confident that, like the vast majority of our clients, you will find no cause for complaint. However, should any concerns arise, we would be grateful if you could bring the matter to our attention without delay. We are committed to addressing and resolving any issues promptly and efficiently at the earliest opportunity.
You may contact him by writing to Harris Solicitors, 181 Dickenson Road, Longsight, Manchester,M13 0YN, by calling 0161 537 3777, or via email to Mohammed Usman at Info@harrissolicitors.legal
What Comes Next?
Once we receive your complaint, you will receive a written acknowledgement within three working days. If further clarification or additional information is required, we will request this from you at that time. You will also be informed of the person handling your complaint, should it not be Mohammed Usman directly.
Your complaint will be formally recorded in our Central Register, and a dedicated file will be opened immediately to begin the review process.
If your complaint can be addressed based on the initial details provided, we aim to send you a comprehensive written response within 14 working days of receiving your complaint.
In cases where further information is necessary—either from you or other individuals—we will proceed with a thorough investigation once all relevant materials are received. This process may include: Requesting a written response from the staff member involved (Mohammed Usman), which we will expect within five working days. Carefully reviewing both their response and your case file.
If appropriate, we may propose a meeting between you and the staff member concerned to help resolve the issue informally. Where this is suitable, we will arrange the meeting within five working days of receiving all necessary details. Following the meeting, we will write to you within five working days to confirm the discussion and outline any agreed resolutions.
What Comes Next?
If you remain dissatisfied with our response, we will review the matter further in one of the following ways: We will conduct a re-review of your complaint within 5 working days, Or we may invite you to participate in independent mediation. We will inform you of the estimated timeframe for completing this process.
If we are unable to resolve your concerns, you may refer the matter to the Legal Ombudsman, who can independently review your complaint. You should contact the Legal Ombudsman under the following conditions:
Within six months of receiving our final response to your complaint, and
No more than six years from the date of the act or omission giving rise to the complaint, or
No more than three years from the date on which you became aware (or should reasonably have become aware) of the issue.
Legal Ombudsman Contact Details: 0300 555 0333
